GENERAL INFORMATION

1. All services provided in our store belong to and are operated by our company, whose registered address is Kurudere Sokak, No:23, Suadiye, Kadıköy, Istanbul, and whose trade name is Fleur de Cansu.

2. Our company may collect personal data for various purposes. The following explains how and in what manner personal data is collected and how and in what manner it is protected.

3. Certain personal information (such as name, surname, company information, telephone number, address, or e-mail address) provided by members themselves through membership or various forms and surveys on our store is collected by our store due to the nature of the service provided.

4. Our company may send campaign information, new product information, and promotional offers to its customers and members from time to time. Our members can choose whether or not to receive such information when they register, and they can change this selection later by logging into their account and accessing the account information section, or by clicking on the link in the notification message they receive.

5. Personal information transmitted electronically to our store by our members during the approval process carried out through our store or by email will not be disclosed to third parties outside the scope and purposes specified in the “User Agreement” we have concluded with our members.

6. In order to identify system-related issues and quickly resolve any problems or disputes that may arise in connection with the services provided, our company records and uses the IP addresses of its members. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

7. Our company may use the information requested outside the scope and purposes specified in the Membership Agreement for direct marketing purposes by itself or through its partners. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or information related to transactions made through our Store may be used by our company and its affiliates for various statistical evaluations, database creation, and market research, even outside the purposes and scope specified in the “Membership Agreement,” without disclosing the identity of our members.

8. Our company undertakes to keep confidential information strictly confidential and private, to consider this a duty of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent the disclosure of all or any part of confidential information to the public domain or unauthorized use or disclosure to a third party.

CREDIT CARD SECURITY

1. Our company prioritizes the security of credit card holders who make purchases on our shopping sites. Your credit card information is not stored in our system in any way.

2. There are two important points to note when entering the transaction process to ensure that you are on a secure site. One of these is a key or lock icon located at the bottom of your browser. This indicates that you are on a secure internet page, and all your information is encrypted and protected. This information is only used in accordance with the sales process and the instructions you provide. The information related to the credit card used during the purchase is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification, independent of our shopping websites. If the card is approved, the purchase will continue. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

3. The reliability of the payment/invoice/delivery address information provided online with a credit card is checked by our company against credit card fraud. For this reason, in order for orders placed by customers shopping on our websites for the first time to proceed to the supply and delivery stage, the accuracy of their financial and address/phone information must first be confirmed. If necessary, the credit card holder or the relevant bank will be contacted to verify this information.

4. Only you can access and modify all the information you provide when registering as a member. As long as you keep your member login information secure, no one else can access or modify your information. For this purpose, all membership transactions are conducted within a 128-bit SSL Secure Area. This system is an internationally recognized encryption standard that cannot be breached.

5. Online shopping sites that have an information line or customer service and clearly display their physical address and phone number are increasingly preferred today. This allows you to obtain detailed information about any questions you may have and gain a more reliable understanding of the credibility of the company providing the online shopping service.

Note: We recommend paying attention to whether the company's physical address and phone number are listed on the website. If you plan to make a purchase, note down all the phone and address details of the store where you will be purchasing the product before making the purchase. If you are unsure, confirm by calling the store before making the purchase. All information about our company and our company's location are clearly stated on all our online shopping websites.